Frequently Asked Questions

Below, you'll find answers to the most common questions you may have.

If you can't find the answer to your question, please feel free to contact us.

What is your service area?
Do you go outside your service area? What would you charge?
What are your rates?
Within what time frame will we arrive after a will call?
What is your pickup arrival window?
Are you able to accommodate passengers using a bariatric wheelchair?
Do we normally have more than one passenger riding together?
Can there be another person accompanying the passenger? Is there a fee?
What certifications do your drivers have?
Does insurance cover non-emergency medical transportation?
Do TLC Transit drivers assist passengers into their doctor’s office?
Do TLC Transit drivers assist passengers with getting into their private homes?